Shipping Policy

Our Shipment Processing Time

After placing your order with Wine Rack Store please allow for one business day, excluding holidays, for purchases to be processed by our team. All orders have an estimated dispatch time of 24 to 48 hours, however this may vary depending on factors out of our control. In the event of delay our team will reach out to you with all necessary information. Please note, our shipments and deliveries do not occur on holidays or weekends.

Shipping to New Zealand from Australia 

We ship to New Zealand from our warehouse in Melbourne, Australia. All items are dispatched from:

112 Boundary Rd, Braeside VIC 3195, Australia

Estimated delivery time to New Zealand: 8–10 business days

Delivery times may vary depending on customs processing and your location within New Zealand.

International Carriers

We ship to New Zealand using the following international carriers:

  • DHL Express — fast international delivery with tracking
  • FedEx International — reliable express shipping with full tracking
  • Australia Post International — standard international shipping option

The carrier used for your order will depend on the size, weight, and destination of your shipment. You will receive tracking information once your order has been dispatched.

Shipping Costs

Shipping costs are calculated based on weight and delivery location. Shipping cost is calculated on the checkout page before you complete your transaction.

Customs, Duties & Taxes

Orders shipped to New Zealand may be subject to customs duties, taxes, or import fees upon arrival. These charges are the responsibility of the recipient and are not included in our shipping costs. Wine Rack Store is not responsible for any delays caused by customs processing.

Multiple Shipments

If you order multiple items, we may ship your items separately, at no additional cost to you, to ensure your products reach you as quickly as possible.

Returning Items

In the event that you are unsatisfied with your purchase you may be eligible to return it to Wine Rack Store. Please view our Returns Policy for more information.

Damaged or Lost Items

Wine Rack Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Payment Options

In order to simplify your shopping experience we offer all major forms of payment:

  • Visa
  • Mastercard
  • Amex
  • Paypal
  • Apple Pay
  • Google Wallet
  • Shop Pay
  • Afterpay

Pre-Orders

When placing a pre-order on an item currently not in stock or a custom order you may be asked to be patient with delivery times. Once stock arrives you will be notified of the shipping details as soon as we post your order.

Have a Question?

If you are experiencing extended waiting times, feel free to contact us and we will do our best to address any queries and concerns you may be having with your order.