FAQ
📦 Shipping & Delivery
How long does delivery take?
Delivery typically takes 8–10 business days across New Zealand. Orders are dispatched from Australia and include full tracking.
Do you provide tracking?
Yes, all orders include tracking. You will receive tracking details once your order is dispatched.
Where do you ship from?
All orders are shipped from Australia to New Zealand.
🍷 Product & Quality
What type of bottles do the wine racks fit?
Most racks fit standard 750ml wine bottles. Some models may not accommodate larger bottles such as Champagne — please check the product description.
What materials are used?
Our wine racks are made from high-quality timber including Natural Pine, Solid Oak, and Sapele hardwood, depending on the selected variant.
Are the wine racks strong and durable?
Yes, our racks are designed for long-term use with sturdy construction suitable for home and commercial environments.
🔧 Assembly
Do the wine racks require assembly?
Yes, most of our wine racks are delivered unassembled for safer shipping.
Is assembly difficult?
No, the racks are designed for simple assembly and can usually be completed within minutes.
🔁 Returns & Refunds
Can I return my order if I change my mind?
Yes, change of mind returns are accepted within 30 days of receiving your order. Items must be returned unused, undamaged, and in their original packaging. A restocking fee of up to 30% may apply.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
What if my item arrives damaged or incorrect?
If your item is faulty, damaged, or incorrect, we will provide a repair, replacement, or refund in accordance with Australian Consumer Law.
💳 Payments
What payment methods do you accept?
We accept major payment methods including credit cards and Shop Pay.
📞 Support
How can I contact you?
You can contact us via email or phone. Details are available on our Contact Us page.